AT Courier FAQ - DFW Couriers, Couriers in Dallas Texas
Q. Who signed for our delivery?
A. To view the name of the person who received your delivery, click here. This feature is available 24 hours a day 365 days a year.
A. To view the name of the person who received your delivery, click here. This feature is available 24 hours a day 365 days a year.
Q. How do we pay our invoices?
A.
A.
AT Courier
has established several methods for paying your invoice. The easiest way to remit payment is to have a credit card on file withAT Courier
. Monthly, we will automatically charge your credit card for the invoice amount. Another method of payment is to call 214.373.1999 and pay by check or credit card, or you may simply mail a check to the address listed on the invoice. In the near future all clients will be able to remit payment online, 24 hours a day.
Q. How long before my package will be delivered?
A. This depends on the type of service you are requesting. For example, if you requested a 2-hour service your package will be picked up and delivered within two hours. However there could be some additional time required if you send us out of county or if weather conditions do not allow our fleet to move through traffic in a normal manner.
A. This depends on the type of service you are requesting. For example, if you requested a 2-hour service your package will be picked up and delivered within two hours. However there could be some additional time required if you send us out of county or if weather conditions do not allow our fleet to move through traffic in a normal manner.
Q.How far away do you deliver?
A.
A.
AT Courier
can deliver your time sensitive package(s) anywhere in the United States.
Q. What are your hours of operation?
A.
A.
AT Courier
is ready to deliver your package(s) 24 hours a day, 365 days a year.
Q. How do we request additional delivery tickets?
A. Delivery Tickets can be requested online by clicking here, or by calling our office at 214.373.1999.
A. Delivery Tickets can be requested online by clicking here, or by calling our office at 214.373.1999.
Q. How will we know our package is delivered?
A. With new technology, AT Courier has built a system that will notify you not only of when your package was delivered, but who signed for it. This option can be requested when setting up your account. An email will be sent to you at the time of delivery. In the event you did not choose either of these services, you can click here to track your package or simply call us at 214.373.1999 for delivery information.
A. With new technology, AT Courier has built a system that will notify you not only of when your package was delivered, but who signed for it. This option can be requested when setting up your account. An email will be sent to you at the time of delivery. In the event you did not choose either of these services, you can click here to track your package or simply call us at 214.373.1999 for delivery information.
Q. What is the cost of a particular delivery?
A. When you place your order, whether by Internet or by phone, you will be notified of the cost. AT Courier reserves the right to adjust charges for additional services such as waiting time, wrong addresses and extra weight.
A. When you place your order, whether by Internet or by phone, you will be notified of the cost. AT Courier reserves the right to adjust charges for additional services such as waiting time, wrong addresses and extra weight.
Q. Do we need to fill out a delivery ticket on all delivery requests?
A. Filling out a delivery ticket is optional, however having a completed delivery ticket saves valuable time for our carriers.
A. Filling out a delivery ticket is optional, however having a completed delivery ticket saves valuable time for our carriers.
Q. Can we place delivery requests on your website?
A.
A.
AT Courier
encourages you to use our web site. Our online services and options make placing and tracking orders simple and much less time consuming.
Q. Why are there extra fees after 3:00 P.M.?
A. After 3 P.M., traffic conditions require us to use more drivers for fewer deliveries. Therefore we must charge slightly more during this time.
A. After 3 P.M., traffic conditions require us to use more drivers for fewer deliveries. Therefore we must charge slightly more during this time.
Q. How do I dispute a delivery charge?
A. In the event you should need to dispute a delivery charge, simply click here. On this page you will find a short form which gives us the information we need to research your question. All disputed charges will be researched, and your personal account manager will contact you the next business day. If the matter requires immediate assistance, please call us directly at 214.373.1999.
A. In the event you should need to dispute a delivery charge, simply click here. On this page you will find a short form which gives us the information we need to research your question. All disputed charges will be researched, and your personal account manager will contact you the next business day. If the matter requires immediate assistance, please call us directly at 214.373.1999.
Q. How will we recognize your delivery personnel?
A. All of our drivers are professionally dressed in a standard uniform and wear identification badges. If you would like to see a picture of a driver in uniform please click here.
A. All of our drivers are professionally dressed in a standard uniform and wear identification badges. If you would like to see a picture of a driver in uniform please click here.
Q. What is your liability for a lost package?
A.
A.
AT Courier
will take good care of your package(s), but if the package is worth over $100.00, you will need to declare the value at the time the order is placed. .AT Courier
will not be liable for over $100.00 related to any delivery with an undeclared value. . Under no circumstance willAT Courier
be liable for consequential damages, including but not limited to lost profits.
Q. What is the largest package you can deliver?
A.
A.
AT Courier
can deliver any package of any size. Whether you need a small car or an eighteen-wheel tractor-trailer, we will get it done for you.
Q. Do you deliver perishable items?
A.
A.
AT Courier
can deliver your perishable item(s), however these deliveries must be placed on our fastest service available.
Q. How will we know you received a delivery request placed on your website?
A. Once a delivery is placed, you will receive a confirmation number. At that point you know we have the order and it is being processed.
A. Once a delivery is placed, you will receive a confirmation number. At that point you know we have the order and it is being processed.
Q. How do we order delivery supplies?
A. On menu to your left is a link called Order Delivery Tickets. Simply fill in the form and your supplies will be mailed to you that very day.
A. On menu to your left is a link called Order Delivery Tickets. Simply fill in the form and your supplies will be mailed to you that very day.
